OFFICES AND SUPPORT

Your Support Team

By providing support staff in every office, Compass empowers our agents to focus on the core operations of their business: building relationships with clients and knowing every nuance of the market. Our teams work closely and collaboratively to deliver an unrivaled experience for agents in the Compass family.

Support Team - PDF
Earnest Money Drop Off Locations

  • Agent Experience

    agentexperience@compass.com

    The quarterbacks of your Compass experience and your partner in activating the Compass platform within your business, your AEM/AEC also acts as a wayfinder when you’re not sure where to turn.

    ● Navigating the Compass Platform

    ● Navigating & Training on Business Tracker

    ● Adding or Removing a Third-Party TC

    ● Team or Individual Tool Trainings / 1:1s

    ● Providing Feedback on Compass Tools

  • Sales Managers

    Contact your local SM directly

    The Senior Leaders to know in your market, our Sales Managers are available to you to help you navigate the industry or individual transactions.

    ● Commission Allocation & Split Questions

    ● Compliance & Forms Questions

    ● Advising on any Real Estate Licensed Activities

  • Marketing

    Reach them at marketing@compass.com

    Masters of marketing strategy, the Compass Marketing Team is here to help you develop a master plan for launching your brand, your listings, and creating a holistic blueprint for elevating your approach to marketing.

    ● Listing Strategy

    ● Luxury Listing Customized Collateral

    ● Social Media Strategy

    ● Digital Strategy

    ● Marketing Center Best Practices

  • IT Support

    support@compass.com | 1.833.426.6727 | 7 Days a Week | 8:00AM - Midnight EST

    ● Compass Account Login & Password Help

    ● Okta Pairing & Troubleshooting

  • Product Support

    support@compass.com

    ● Product Bugs or Issues

    ● Troubleshooting Support

    ● Payment Blocking Issues

  • Contract-To-Close Services

    transactions.missouri@compass.com | 445.204.0965

    ● Business Tracker File Creation

    ● Dedicated Support to Audit File & Obtain Missing Signatures

    ● Coordinates with Agent Clients, Co-Broke, Title, Attorneys, Lenders, & Escrow

    ● Ensures All Key Deadlines are Met

  • Compliance

    transactions.missouri@compass.com | 445.204.0965

    ● Reviews Business Tracker Files to Determine that the Checklist is Complete & Compliant with Broker-Required Documents

    ● Answers Compliance & Document Questions

  • Commisions

    transactions.missouri@compass.com | 445.204.0965

    ● Processes Commission Payments for All Deal Types: Sales, Leases, Rentals, & Referrals

    ● Answers Commission-Related Questions

    ● Generates Commission Statements / CDAs

  • Invoicing & Incentives

    1.888.997.3525 Mon to Fri | 9:00AM - 5:00PM EST

    ● Wire Instructions & Wire Verification

    agentinvoicing@compass.com

    ● Questions Regarding E&O, Resource Fees, Separation Clawbacks

    agentincentives@compass.com

    ● Questions Regarding Incentive Payments (Marketing Budgets, Transition Coverage)

    ● Update Direct Deposit Information

  • Enhanced Marketing Services

    marketingservices@compass.com

    ● Do-it-for-you listing and brand marketing packages

    ● Listing Packages: Private Exclusive, Coming Soon, and Active Listing Input. Includes marketing assets with every listing package

    ● Brand packages include SOI (Sphere of Influence) and Social Media Support

    ● Custom packages available upon request